3 Steps to Reclaiming your Google My Business listing

February 20, 2018

As a business owner, there are often many imposters trying to pose as your business online, seeking to direct your customers toward their own content or services. One of the most common ways they can do this is by gaining control of your ‘Google My Business’ listing, a powerful and free resource that all business owners should be using. We’ve covered specifics of the service and incentives for registration in a past blog post here.

Imposters are able to take advantage of the simplicity of Google’s registration process to obtain initial control of your listing. By doing this, they are in effect assuming your Google identity and controlling the information customers see when searching for your business.

You’ll know this has happened if…

…either your business already has information provided in the Google My Business sections of search results that you’re not responsible for, or if you’ve tried to register your business and get a message that someone else has already verified the listing. If you’re one of the many restaurant owners that find your business has been claimed by someone else, Google provides steps to go through in order to gain rightful control of your restaurant’s Google presence.

Easily navigate the process by opening the ‘Begin the Process’ button in another window and continuing to read our explanation of the three steps below.

Why is this process necessary?

Since it’s incredibly difficult for Google to immediately know who the true owner of a business is, there’s first a step that requires you to request access back from the Google user who currently has control of your listing. Once you’ve submitted this request there is a waiting period of seven to fourteen days while Google gives the current ‘owner’ a chance to respond.

This may seem unfair and inconvenient, especially as you know that you are the legitimate owner of this business. Keep in mind, however, that it’s currently the best way for the massive, global Google to automate the transfer of account ownership on this scale without having to intervene directly. This actually speeds up and simplifies the process. Imagine how long it would take if Google had to do this one-by-one!

The request process itself is also structured in a way to ultimately find true business owners, as it’s in Google’s best interest to provide accurate listings to their customers. They use tricks to weed out imposters, such as taking advantage of the assumption that many will not respond or attempt to fight your request within the granted seven to fourteen days. Simultaneously, Google is also comparing information provided through the registration process by both you and the imposter to find ‘clues’ pointing towards the rightful owner. After you’ve gotten your deserved ownership, this process is also their best method of making sure that you are able to maintain your Google My Business ownership status by being able to refuse future requests from imposters through email in real time.

If you ever think that Google is being difficult, remember that in this case, they are trying to work in your favor. By ensuring that they’ve found the true owner of a business’ listing they are also guaranteeing more accurate search results, and in turn making their users happy.

1. Request access from the current owner

As found in the link above, the process starts here.

You'll first need to log into Google My Business using a Google account, or by creating an account. If possible, complete this process using a Google email address or login account associated with the domain name of your business. This will give Google one of those 'clues' that help them more quickly recognize you as the true owner. Don't worry if this is something you don't have or are unable to do.

  • First, you’ll choose your business by beginning to type it’s name in the space provided and selecting it in the search results that appear.

  • Next, you’ll confirm or correct your business’ address and select whether your business delivers your product. If you do provide delivery as a service, the next page will prompt you for more details regarding your delivery type and region.

  • The next page asks you to locate your business on a map.

  • Afterwards, you’ll be prompted to indicate the kind of business you run. Try to make this as descriptive of your business’ central product as you can.

  • Finally, provide your business’ accurate phone number and website.

After these prompts Google should inform you that your business has already been claimed, which you already know. They give you a hint as to who has already claimed this listing in the form of a sentence similar to as follows, “This listing has already been verified by si…@gmail.com”. The ‘si…@gmail.com’ in this instance is just a clue Google will give you as to has already verified the listing, in the form of a snippet. If you recognize this email address, make sure you haven’t done this process in the past, or it wasn’t completed by someone else in your operation.

If none of this applies to you, finish the request process by selecting the ‘request access’ button.

2. Wait seven to fourteen days and respond accordingly

There are three possibilities to how this request process can turn out depending on the response of the current account holder and the investigative work of Google’s tools:

Your request is approved

If your request is approved - great! Google will notify you by email, and you’ll be able to begin control of your listing by navigating to (Google My Business)[http://business.google.com].

Your request is denied

If your request is denied Google will notify you with an email response, as well as within your (Google My Business)[http://business.google.com] page. Don’t worry, you’ll still be able to (suggest edits)[“https://support.google.com/maps/answer/7084895] to your business’ listing page or in some cases appeal the request.

The current account holder provides no response

If after the seven to fourteen day waiting period you have received no response, you may have the option of claiming your listing within your (Google My Business)[http://business.google.com] page. Login and see if there is an option to claim or verify the page within your dashboard. If you don’t see this option, it may mean that this page is ineligible to be transferred.

3. Protect your listing after regaining ownership

After you have control of your store’s Google presence be sure to safeguard the ownership of your Google My Business listing by monitoring future ownership requests from imposters. Google will notify you of these attempts and give you the opportunity to refute them through the email address you used to register your restaurant with Google My Business.

Google’s own description of the process can be found here.*

* The information within Google’s resources are subject to change.

Google and the Google logo are registered trademarks of Google Inc., used with permission.

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